Love it or send it back. We want you to love your piece, and every item we sell is backed by our 7-day money-back guarantee. Here is how it works, in plain English.
Love It or Send It Back — Our 7-Day Money-Back Guarantee
If you are not completely satisfied with your purchase, you may return it within 7 days for a full refund of the purchase price. The 7 days are counted:
- Online orders: from the date your package is delivered.
- In-store purchases: from the date of purchase shown on your receipt.
Condition Requirements
To qualify for a refund, the item must be returned:
- Unworn and in its original condition — no scratches, resizing, alterations, or signs of wear
- With all original packaging, including any box or pouch it came in
- With all original documentation, including any certificate of authenticity, artist card, or appraisal that came with the piece
- With your receipt or order number
We inspect every returned piece. If an item comes back worn, damaged, altered, or missing its documentation, we may decline the return or offer a partial refund, at our discretion.
How to Start a Return
- Step 1 — Contact us first. Do not ship anything back without talking to us. Email info@sunrisejewelryusa.com or call 480-425-9944 or 480-994-0170 with your order number (or receipt) and the reason for the return.
- Step 2 — Get your return authorization. We will confirm your return is within the 7-day window and give you a return authorization and shipping instructions.
- Step 3 — Send it back. Ship the item back following our instructions, or bring it into the store at 7254 E Main St in Old Town Scottsdale — we are open 7 days a week, 10:00 AM to 6:30 PM.
Important for shipped returns: jewelry is valuable. Ship your return fully insured for the purchase price and use a service with tracking and signature confirmation. We are not responsible for returns that are lost or damaged on the way back to us.
Return Shipping Costs
Return shipping is paid by the customer, except when we shipped the wrong item or the item arrived damaged — in those cases, we pay and will send you a prepaid label. We recommend returning jewelry insured, with tracking.
Refunds
- Refunds go back to your original payment method.
- We process refunds within 5 business days of receiving and inspecting your return. Your bank or card issuer may take additional days to post the credit.
- Original shipping charges are refunded only if the return is due to our error (wrong item, misdescribed item, or item damaged in transit). Otherwise, original shipping is not refunded.
- In-store purchases returned in-store are refunded the same way you paid.
Exchanges
Happy to help. Contact us and we will treat it as a return plus a new purchase, or work out something simpler with you directly — with one-of-a-kind pieces, an exact exchange is not always possible, but we will find you something you love.
Exclusions
- Custom and special orders — pieces made, ordered, or modified specifically for you (including custom sizing or commissioned work) are final sale and not returnable, unless they arrive damaged or not as agreed.
- Items marked “Final Sale” at the time of purchase are not returnable.
- Gift cards (if offered) are not refundable.
If an excluded item arrives damaged or is not what you ordered, the exclusion does not apply — contact us and we will make it right.
Damaged, Defective, or Wrong Items
If your order arrives damaged, defective, or isn’t what you ordered, contact us within 7 days of delivery with photos of the item and packaging. We will arrange a replacement (when possible) or a full refund, including all shipping costs, at no expense to you.
In-Store vs. Online Purchases
The same 7-day guarantee applies to both. A few practical notes:
- Items purchased in-store can be returned in-store or by insured mail (contact us first either way).
- Items purchased online can also be returned in person at our Scottsdale store — bring your order confirmation.
- Regardless of where you bought the piece, all returns require the condition and documentation described above.
Questions?
Sunrise Jewelry and Gallery
7254 E Main St, Scottsdale, AZ 85251
Email: info@sunrisejewelryusa.com
Phone: 480-425-9944 or 480-994-0170
Open 7 days a week, 10:00 AM – 6:30 PM
We have been doing this since the 1990s — if anything about your purchase isn’t right, talk to us and we will take care of you.
Last updated: August 27, 2026.
